Frequently Asked Questions (Help)
Questions About the Site1. How do I order your designs?
2. How and when will I receive your designs?
3. What do I do if the files are corrupted?
4. What is your refund policy?
5. What is your copyright policy?
6. I have more questions, who do I contact?
Questions About Embroidery1. How do I pick colors?
2. Now that I have my designs, what do I do?
3. What is Photo stitch?
4. Why do the designs' colors look different in my software?
Questions About the Site1. Question: How do I order your designs?
Answer: Browse the catalog until you find the design(s) you require. Click the button to add the product to your shopping cart. Feel free to leave the site and come back later: the items in your cart are stored for up to a year. When you feel you have everything that you need, go to your shopping cart and click on "Check out". You will be asked to choose a method of payment. We accept checks, credit cards and PayPal. You should receive a confirmation e-mail after you have paid. The name of the company on your credit card statement will be Join2day.com Inc.
2. Question: How and when will I receive
your designs? Do I download them? Or will you send me a CD or a floppy?
Note that sometimes designs may end up in the spam/junk mail folder when they are sent to your email. If you do not receive your order within 24 hours, please check the spam/junk folder to make sure they were not placed there by the spam filter.
3. Question: What do I do if the files are
4. Question: What is your refund policy?
5. Question: What is your copyright policy?
6. Question: I have more questions, who do
Questions About Embroidery1. Question: How do I pick colors?
Answer: You have two options. You can either print the color card that comes with our designs and match the threads you already have against them, or you can shop for the colors by their number, also written on the color card.
2. Question: Now that I have my designs, what
do I do?
3. Question: What is Photo stitch?
4. Question: Why do the designs' colors in
my software look different from the pictures displayed on your website?
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